Shipping & returns

Delivery is calculated from your city at checkout, and the expected time is shown before you pay. Metro cities usually receive orders in 2–4 working days; other cities take a little longer.

The time is counted from the day your order is confirmed. That is the day we have checked your payment.

The charge depends on your city and is shown at checkout before you place the order. Orders above Rs 5,000 ship free to most of the country.

We choose the courier that serves your area best.

Choose EasyPaisa at checkout and place the order. The next page shows the shop’s number and the exact amount to send. You can pay online from EasyPaisa or from any bank in Pakistan (its app or online transfer), or deposit cash at an EasyPaisa shop — it all goes to the same number. Then send us the screenshot; you can upload it on the same page.

We check the payment against our own account and confirm your order. If we cannot find the payment, we tell you why on your order page and you can send a new screenshot.

If a piece arrives damaged, or is not what you ordered, contact us with a photo as soon as it arrives and we will put it right.

Because everything is made by hand, small variations in size, shade and stitch are normal and are not faults.