Terms of service

All prices are in Pakistani Rupees. Delivery is charged separately and shown before you confirm.

Placing an order is an offer to buy. We confirm it; until then we may decline an order — for example if a piece has just sold out, or a delivery address is outside the areas our couriers reach.

Prices and stock can change without notice, but never after your order is confirmed.

Every item is made by hand. Small variations in size, shade and stitch between pieces, and between a piece and its picture, are expected and are not defects.

Screens vary, and so do yarn lots. If an exact colour matters to you, message us before ordering.

You can cancel an order any time before it is dispatched — contact us with your order number.

For anything at all — an order, a complaint, a question about a custom piece — contact us and we will get back to you.